Can I change my deposit limit at any time?

Lowering your limit takes effect immediately. However, increasing a limit requires a mandatory 24-hour waiting period. This rule protects you from spending more than you intended in the heat of the moment.

If I self-exclude, can I come back later?

Self-exclusion periods range from 6 months to permanent — your account cannot be reactivated before your chosen period ends. Once the period is over, reactivation requires approval from the support team.

Will my information remain confidential?

Yes, completely confidential. Your personal information and gaming history at Games88 are stored under strict security. To learn more about our privacy policy, Privacy Policy View the page.

What is the difference between a Cool-off break and self-exclusion?

A Cool-off break lasts from 1 day to 6 weeks — your account reactivates automatically once the period ends. Self-exclusion is a long-term solution — it runs from 6 months to permanent, and cannot be ended early.

What should I do if I suspect a minor is gaming on the platform?

Contact our support team immediately. Games88 operates a zero-tolerance policy on this. Suspicious accounts will be investigated and closed where necessary.

games88 | Responsible Gaming Tools and Support

Key Protection Features

Our responsible gaming tools

Games88 provides a range of effective tools to help you stay in control, available to use at any time.

Setting a Spending Limit

Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period — this protects you from making decisions in the heat of the moment.

Session Time Control

Decide in advance how long you will play each day. Once your set time is up, Games88 automatically sends you a reminder. Managing screen time is essential for your mental well-being.

Take a Break (Cool-off)

You can take a self-imposed break lasting anywhere from 1 day to 6 weeks. During this period, logging in or making deposits is fully disabled. A short break can often prevent much bigger losses.

Self-Exclusion

If you feel gaming is getting out of control, you can self-exclude for anywhere from 6 months to permanently. This decision cannot be reversed — and that is exactly what makes it effective.

Turning Off Bonuses

Promotional offers and bonuses can sometimes tempt you to play more than intended. You can opt out of all marketing communications and bonus offers at any time.

Professional Support

Our trained support team is ready to help directly. We can also refer you to external specialist organizations. You do not have to face this alone.

What is responsible gaming?
Warning Signs
Using Protection Tools
Check for yourself
The Role of Family
Minor Protection
Where to Find Support

1 What does responsible gaming actually mean?

Responsible gaming is not just about playing less — it is about playing mindfully. Games88 believes online gaming is best enjoyed when it remains a form of entertainment, not a source of income or a way to cope with stress.

Every player has a life that includes family, work, health, and social relationships. Responsible gaming ensures these important areas are never sacrificed for gaming. The core principles of responsible play at Games88 are:

Play for Entertainment — not for income.
Stick to Your Budget — never bet more than you can afford to lose.
Track Your Time — when you play and how long you play.
Keep your emotions in check — don't chase losses by increasing your bets out of frustration.
Take a Break — avoid long sessions.

              Keep in mind: Gaming is a form of entertainment. No game outcome is guaranteed and there is no assurance of winning. The risk of loss is always present.
            

Games88 is more than a gaming platform — we are committed to the health and happiness of our players. Building a culture of responsible play is our responsibility, and one we take seriously.

2 Signs of Problem Gaming

It is often hard to notice when casual entertainment has become a problem. Watch out for the following signs in yourself or someone close to you:

Financial signs
Chasing losses with more bets
Taking on debt or dipping into savings to fund gaming
Spending beyond your own budget
Struggling to pay bills

Emotional Signs
Feeling restless or irritable when not playing
Lying or keeping secrets about gaming
Unable to stop after winning
Finding no enjoyment in activities outside of gaming

Social Signs
Withdrawing from family and friends
Losing focus at work or in studies
Avoiding social events
Strained relationships

Physical Signs
Sleep problems or irregular sleep patterns
Irregular eating habits
Increased physical fatigue
Spending excessive time in front of a screen

If you notice two or more of the above signs in yourself, it may indicate problematic gaming. Reach out to the Games88 support team or use the self-assessment tool below.

3 How to Use the Protection Tools

After logging in to Games88, go to the "Responsible Gaming" option in your account settings to access all tools. Each tool takes just a few minutes to set up:

Deposit LimitMost Popular

Session Time Limit76% of users use this

Cool-off Break54% of users use this

Self-Exclusion22% of users use this

              Tips: Set your deposit limit at the time of registration. It is far easier and more effective to get it right from the start than to adjust it later.
            

4 Check for yourself

Ask yourself the questions below. Answering honestly will help you understand where your gaming habits currently stand:

1. Did you spend more on gaming than your budget allowed last month?

Never Sometimes Often Always

2. After a loss, did you play again to try to win it back?

No, never Once or twice Sometimes I do this often

3. Has a family member or friend expressed concern about your gaming?

No Said it once Several times Multiple times

4. Do you have trouble resting or sleeping without gaming?

No Sometimes Often Always

              If most of your answers are "Often" or "Always", don't wait — reach out to the Games88 support team right away. We handle all conversations with complete confidentiality.
            

5 Family Role & Support

Family is the greatest support when it comes to responsible gaming. If you believe someone close to you is struggling with problematic gaming, take the following steps:

Talk Calmly — raise concerns with empathy, not anger or blame.
Gather information — learn about problem gaming so you can offer the right support.
Set Your Limits — make decisions together about gaming time and environment at home.
Find Alternative Activities — spend time together through sports, outings, or quality family time.
Seek Professional Help — seek advice from a psychologist or counselor if needed.

Games88 also offers support for family members. Our support team can point you toward the right advice and resources.

6 Minor Protection

Games88 is strictly for players aged 18 and above. Keeping minors away from gaming is a shared responsibility between us and parents.

              For parents: Use parental control software on your devices. Keep your Games88 account password out of reach of children.
            

Age verification is mandatory at the point of registration.
Suspicious accounts are investigated immediately.
If a minor is identified, the account will be closed and their data removed.
Any complaints you raise with us are acted on promptly.

7 Where to Find Support

Seeking help from professional organizations alongside Games88's own support is not a sign of weakness — it takes courage. Acknowledging a problem and asking for help is the first step toward a solution.

Games88 Support

Our responsible gaming team is available 24/7, every day of the week.

[email protected]

Directly from your account

At Games88 Responsible Gaming Complete Guide